The purpose of our company is to provide the best possible service to our customers. This e-shop enables our customers as well as all Internet users to instantly get informed about the products offered by our company and to make their purchases electronically.
Intellectual Property Rights and Signal
All the design of the website, the text, the graphics, the selection and the arrangements are the intellectual property of our company and are protected by the relevant provisions of Greek law, European law and international conventions. Subject to all rights, any text, image or trademark is registered and used in this online store, subject to the permission of their respective owners.
PROTECTION OF PERSONAL DATA
PERSONAL DATA PROTECTION DECLARATION
In order to make any transaction through our e-shop and make orders for its products, you will be required to disclose some personal details of the customer. When the order is made, the full name, the shipping address of the products, the billing address of the order (if different from the shipping address) will be requested, billing details (if an invoice payment has been selected), the the number of a contact telephone, your e-mail address and in cases where payment is made by credit card, the number, the expiration date of the card and the 3-digit security code.
MAY MAKE MY DATA TO THIRD / OTHER COMPANIES?
This data is processed by the company in line with the implementation of the EU Data Protection Directive 1995 (DPD) as well as the EU General Data Protection Regulation (GDPR) with effect from 25 May 2018. For more we refer to the Privacy Statement of this site
The credit card details are not stored in the company’s storage media during the transaction.
Our company makes use of the information
- deliver your order to your place
- to confirm and identify the customer in all circumstances
- for new or alternative products offered by our company
Secure Sockets Layer (SSL) is today the world’s leading online standard for the certification of websites for online users and for encrypting data between web users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sender software and decrypted by the receiving software, thereby protecting personal information when transferred. In addition, all information sent by SSL is protected by a mechanism that automatically verifies whether the data has been changed during transport.
In addition, personal security is the password you give when you are a member of www.kivotosfoods.com. com.
In order to present any personal information you must first give the username and password. For this reason, you must keep this information well in order not to fall into the hands of third parties. We also advise you to create a password using symbols along with alphanumeric characters.
Lastly, remember that credit card details are not stored in the company’s storage media during the transaction. All transactions you make through www.kivotosfoods.com are governed by International and European Law, which regulates issues related to electronic commerce as well as by the Law on Consumer Protection (Law 2251/1994), which deals with issues related to electronic commerce with distance sales.
MERCHANTABILITY – AVAILABILITY – CHARACTERISTICS
The available products for sale, their characteristics, their prices and their available stock are available at www.kivotosfoods.com and are accessible to everyone. Users can search for more product information by clicking on the product icon.
Our company guarantees the timely information of customers about the availability or not of the products but does not bear any responsibility for their availability.
Our company makes every effort every day to provide all the required information about the product (technical specifications, prices, etc.). However, in order to limit any mistakes, we would advise you before you complete your purchase to contact us in cases where the prices or any other feature of the product are beyond the ordinary and reasonable.
The prices listed in the relevant lists next to each
product, there is the price inclusive of the applicable VAT. In certain regions of Greece where VAT rates are lower and if your purchase is made on an invoice, the prices of the products are lower than those indicated under the reduced VAT.
Our company reserves the right to readjust the prices of its online store, without being obliged to inform the consumer.
PRODUCT ORDER AND CONSUMER PROTECTION
Orders through the e-shop www.kivotosfoods.com are the dialing of a distance selling contract governed by the legal framework of Law 2251/1994 (as it currently stands) and the amendments referred to in Presidential Decree 131/2003 (Government Gazette A “116 / 16.05.2003) and Decision 31619 of the Government Gazette 969 / 22.3.2017 and the adaptation of Greek legislation to Directive 2011/83 / EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13 / EEC and Directive Directive 1999/44 / EC of the European Parliament and of the Council and repealing Council Directive 85/577 / EEC and Directive 97/7 / EC of the European Parliament and of the Council, published in the Official Journal of the L 304 of 22.11.2011 as it came into force on 13/06/2014.
The user has the right to make a valid order through the online store, provided that he is legally qualified to comply with the provisions of the Greek Civil Code (if he has reached the age of 18 and is not in court for a contract of sale). Orders can also be made by legal representatives of legal entities. Our company reserves the right to claim the return from the supervisor or guardian of any orders made by legally incapacitated persons.
ORDERING ORDER THROUGH THE ELECTRONIC SHOP
In order to place an order in our online store, we require:
- Fill in the special form with the necessary details for the conclusion of the sales contract.
To continue shopping, select from the main categories, the one that contains the next item you are looking for and add it to your cart. When you have finished adding products, click the “Go To Cashier” button. In order to be able to order, it is not necessary to be a member of the online store www.kivotosfoods.com, but we would advise you to become a member of it, as it will be much easier to process in any future use of our online store. Fill in the form with the username and password you provided when you signed up and select “CONNECT” in the members area.
If you are not a member, press the key
create a new account and fill in the new member registration form with an active e-mail account. The e-mail you enter must be there because our communication will also be made via the e-mail you have entered upon your registration. Even if you are not a member you will be asked for personal information such as: invoicing and ordering address, e-mail, telephone number, details necessary for the conclusion and completion of the contract between the two parties.
The order is completed in 5 steps:
- Identification (Ability to log in, sign up, or continue as a visitor)
- Billing and shipping address
- Select shipping mode
- Choose a form of payment
- Confirm and register the orderIn the event that a pending order arrives, we will contact you with the information you have provided.
In the event that you do not receive a confirmation e-mail or your telephone call, it is your obligation to inform us without any delay, as there may be a problem with your contact information. Our company has no responsibility in case you have incorrectly entered your contact information, so it is not possible to contact you.
Payment methods are explicitly listed on the order completion page.
RETURN / CHANGE / CANCELLATION
The terms and conditions described in this policy apply to all products purchased in Greece through the online store www.kivotosfoods.com.
When you place your order through the online store www.kivotosfoods.com, you can cancel your order within the same day you placed the order.
For any return of your products you can send us your request in writing by e-mail to [email protected] For any information you need, you can contact us by contacting our contact information. The products you want to return should be in perfect condition, with closed packaging. You are responsible for the cost of returning the products unless the product falls under warranty issues due to a manufacturing defect. If you open the product pack, you should take care to return it to a perfect condition, along with all the parts and components it contains.
You agree to take care of the status of returned products once delivered to you until you deliver them to our store or to the courier or courier company.
Our company is not responsible for defects or poor quality of its products to its customers. All products are received by packaged suppliers. If a defective product is found to be delivered to the delivered products, you reserve the right to return and replace it at our own shipping cost.
If it is not returned within 15 days then our company may refuse to accept any product refund or replacement . In any case, the maximum refund time for replacement may not be extended beyond fifteen (15) calendar days from the date of receipt.
In addition to the rights granted with the return policy,
any rights that apply to consumers under the existing provisions and laws relating to the sales contract, as well as any rights arising in connection with product warranty conditions.
Transferring Return Products
In case you wish to return goods due to a change of opinion, you will be charged with the direct return of the products. Receipt of returned products may only take place from the address you have originally stated for your dispatch and which you have indicated to us in writing.
Do you agree to provide our company with as much detail as possible about the delivery address of the goods, for example, floor, conveyor / courier difficulties, elevators, narrow stairs, etc. to facilitate the pickup process from our premises indicate. You agree that there will be adequate access to the site for receipt of returned goods.
If the carrier / courier believes that picking up the products from the space you indicate may damage your property, inform you orally and record it on the receipt form. You may indicate to the cooperating transport / courier company to collect the products despite this suggestion, however we will not be liable for any damage that may be caused to your property or goods as the collection of the products will be done with due care and care .
You agree to give the partner all the products you wish to return, including all parts and components that make up the product. Upon receipt of the returned products by the carrier, you will sign a receipt to verify that delivery has been made to the carrier. The receipt form will be given to you by the associated carrier / courier.
If you can not be present yourself when picking up the goods from the site, you can appoint a representative to undertake this process on your behalf. This representative should be adult and able to oversee the receipt of your products instead of you.
Refund value return
If you qualify for a refund, we will refund the amount corresponding to the value of the returned goods in the same way that you initiate the original transaction unless you wish for another refund for which you must inform us in writing.
Refund of return products will be refunded as soon as possible. In any case, we will notify you in writing of your refund request and we will accept their return as well as if the products have been delivered to the co-operating shipping / courier company.
Exceptions to the right of withdrawal
The right of withdrawal does not apply in the following cases:
- the supply of goods manufactured according to the specifications you have placed as a consumer or clearly personalized (Private label products)
- the supply of goods which, by their nature, are, by their very nature, inseparably mixed with other elements
- Force majeure: If for reasons of force majeure (eg bad weather, strikes etc.) we can not deliver the products within the specified time, we will notify you by phone or e-mail to tell us if you want, under these circumstances, to complete your order. Our company is not responsible for any situation outside of its own fault and will make it humanly possible for your best service.
- In cases where you have registered an online order and upon receipt you find that some or some products are missing from the total order, please contact us to arrange all the details required and to send you the products you did not receive without no extra charge.
- Modify the terms here: Our company reserves the right to modify or renew the terms and conditions of transactions. It undertakes the obligation to update this text for any change or addition to the terms.
- If the ordered goods are not received (and if a long time has elapsed since the order entry), please contact our company. For your better and faster service, we would recommend that you provide the specific order code that was sent to the email address you provided when you placed your order.According to Directive 2013/11 / EC, which was incorporated into the Greek legislation by Joint Ministerial Decision 70330/2015 and Decision 31619 GG 969 / 22.3.2017 (article 8), the possibility of electronic dispute resolution of consumer disputes with the Alternative Dispute Resolution procedure the whole of the European Union. If the Customer has a problem with a purchase made by the Online Store and residing in the EU, he may use the https://webgate.ec.europa.eu/odr/main/?event=main.home.show for an out-of-court settlement of the dispute.